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General Troubleshooting Guidelines


I.  Have the installation instructions been followed?  (If not, all warranties, Expressed or Implied, without limitation are disclaimed.)

II.  Warped/Bowed Panels

  • Are all wood surfaces properly finished and sealed? Priming or stain only is NOT properly sealing the panels. Is the top edge sealed? 
  • Is the unit plumb and level? Check frame with a minimum 4' level.
  • Are margins equal around the unit?
  • Units must be allowed to acclimate to the surroundings for a period of time.


III. Door Operation

  • Are all margins equal around the operating panel(s)?
  • Shimming is very important in maintaining proper margins.
  • On Center Swing Doors check instruction for maintaining head margin.
  • Note where unit is sticking bottom, side, top.

IV. Leakage

  • Determine where water is coming in.
  • Is there caulking under the seal?
  • Are the margins equal around the operating panels(s)?
  • Is the unit properly finished if an unfinished unit?
  • Have white pads been removed from corners unit?
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