Statement of Warranty Policy Effective on products manufactured after March 1, 2005 The Limited Warranty protection provided here under shall extend only to the first retail purchaser and/or original homeowner. LIMITED WARRANTY Woodgrain Millwork, warrants, subject to the conditions and restrictions stated below, that its products and components thereof shall be free from defects in materials and workmanship at the time of shipment from our mill in Greenville, Texas for a period of one (1) year from date of purchase, provided the Atrium Door unit was strictly maintained, stored, finished and installed in accordance with Woodgrain Millwork’s written instructions that accompany each product. INSULATED GLASS - 20 YEARS Woodgrain Millwork warrants the insulated glass in our patio doors shall be free from manufacturing defects for a period of 20 YEARS from the date of manufacture. Our insulated glass is warranted not to develop, under normal conditions, any material obstruction of vision as a result of manufacturing defects or a premature failure of the edge seal. This limited warranty does not apply to special glazings, and glass not factory installed by Woodgrain Millwork. If any repair or replacement is necessary, such repair or replacement is warranted for the remainder of the applicable warranty period. EXTERIOR PAINTED ALUMINUM SURFACES - 10 YEARS Woodgrain Millwork warrants that the paint on the exterior of aluminum clad products will not, under normal atmospheric conditions, peel, check, crack, or flake for a period of 10 YEARS from the date of manufacture. The paint performance will vary depending on installation in heavy salt spray environments, elevation, orientation, altitude and other atmospheric conditions. Paint surfaces will weather over time. To prolong the life and appearance of the paint coating, it is recommended that exterior cladding be cleaned any time the exterior glass is cleaned. See your Woodgrain Millwork distributor for a copy of the maintenance and cleaning instructions, or refer to AAMA 610.1-79. If a paint failure should occur, Woodgrain Millwork reserves the right to determine the best method for corrective action. HARDWARE AND ALL OTHER COMPONENTS - 1 YEAR Woodgrain Millwork warrants that hardware and other components shall be free from defects, under normal conditions, for a period of 1 YEAR from the date of manufacture. Woodgrain Millwork will provide replacement parts, free of charge during the warranty period. Since we purchase many of these items from other manufacturers, we cannot guarantee that the exact model or design of hardware will be available in the future, and usually, the then current model will be provided. Any components or product repaired or replaced are warranted for the remainder of the original warranty period. This Limited Warranty will be voided and of no force and effect by any of the following conditions: · Improper installation of the door unit · Installation in a non-vertical or sloped application · Damage from accident, misuse or abuse · Alteration or use for a purpose other than that for which it was intended · Application of any tint, UV limiting, or sun blocking film to the interior or exterior of the glass · Use of film shades · Use in or around ships, boats, trailers, campers, swimming pools, saunas or greenhouses · Installation above 5,000 ft. above sea level, unless high altitude breather tubes have been factory installed · Failure to properly finish all wood exterior surfaces and all interior surfaces within 30 days of purchase according to Woodgrain Millwork’s written finishing instructions that accompany every unit. · Failure to regularly clean exterior cladding when product is installed in a corrosive environment. · Exposure to harmful chemicals. · Field mulling (connecting of units). EXCLUSIONS The following items are not warranted: 1. Any labor for repair or replacement of defective parts or glass or any repainting or refinishing 2. Freight; replacement parts will be shipped to the closest distributor at Woodgrain Millwork’s expense or to the homeowner at their expense 3. Glass breakage, including stress cracks 4. Brass Hardware finishes 5. Wood texture, color variations and other wood characteristics within Woodgrain Millwork’s specifications. 6. Natural warping of wood components unless the "warp" exceeds 1/4", warp includes bow, cup and twist. 7. Normal weathering or wear and tear 8. Swinging doors over 7 ft. tall without factory installed multi-point locking hardware 9. Any special product or item which manufactured according to specifications provided by the customer 10. Any product in a size which is greater than that shown in our catalog; these products are purchased "as is" without warranty 11. Product purchased without factory installed glazing; these products are purchased "as is" without any warranty 12. Problems due to improper maintenance, installation, or application. 13. Any product installed in structures that do not allow for proper drainage such as Exterior Insulation Finish Systems (EIFS). 14. Any consequential, incidental, special or punitive damages. 15. Products manufactured by others. 16. Corrosion, tarnishing or operation of standard hardware in high salt spray environment. 17. Damage caused by or adjustment required as the result of: a. Improper handling, installation or maintenance and/or during delivery by others. b. Exposure to conditions beyond performance specifications and/or design limitations. c. Water infiltration other than as a result of manufacturing defects. d. Condensation e. Glass damage caused by others (i.e., brickwash, sanding or improper cleaning/washing) f. Damage to metal or other surfaces by brickwash, chemicals, or airborne pollutants. g. Catastrophic weather or acts of God, including fire, wind or wind-blown objects. LIMITS OF LIABILITY This warranty is in lieu of all warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. No distributor, dealer, employee, salesperson, or representative of Woodgrain Millwork has any authority to modify this warranty in any way. Woodgrain Millwork is not liable for any consequential, incidental, special or punitive damages, costs of installation of replacements or costs of refinishing of door components or adjacent parts/millwork. Final determination of whether or not a defect exists shall be made by Woodgrain Millwork. Woodgrain Millwork, at its sole discretion, may repair or replace the defective part or product or refund the original purchase price. We reserve the right to perform the warranty work or arrange for another party to perform the warranty work. This warranty is only applicable in the USA and the District of Columbia. This warranty is governed by the State of Texas without regard to choice of law principles. CLAIMS PROCEDURE If you have any questions regarding this warranty or have any claim under the provisions of this warranty, please contact Woodgrain Millwork at its Manufacturing facility, listed below. Claims may also be filed on line at www.atriumpatiodoor.com. You must notify Woodgrain Millwork of any defects within a reasonable period, but no later than 30 days after the defect is discovered or should have been discovered.
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